Terms And Conditions
DATE: JULY 2nd 2022
SUBSCRIPTION SERVICES AGREEMENT
This Subscription Services Terms And Conditions Agreement (“Agreement”) governs the Customer’s use (as described below). This Agreement is between the Customer (“Customer”), Wholesale Voice, Inc., and/or its affiliates (“Wholesale Voice”). Wholesale Voice and Customer can be referred to as either a “Party” or as “Parties” together.
Wholesale Voice, its affiliates, and licensors are the owners of all Wholesale Voice Subscription Services versions, as well as any Terms And Conditions related documentation and software (collectively, “Service” or “Services”) and have the right to license their use. The customer will be granted a limited license to access the Service and to use it, subject to the following terms. Subscription Services is a hosted service that bundles web-based access with the right to use the supported applications as well as the associated reference, user, and technical guides. WHOLESALE VOICE’s direct competitor may prohibit customers from accessing the Service unless WHOLESALE VOICE has given its prior written consent.
WHOLESALE VOICE and Customer agree to the Agreement when Customer accepts it or when Customer uses the Service. WHOLESALE VOICE can change the terms of this Agreement at any time.
This Agreement replaces any terms and conditions associated with Customer purchase orders for the provision of Service(s).
1. LICENSE
WHOLESALE VOICE grants Customer a limited worldwide, non-exclusive and non-sublicensable license to End Users Terms And Conditions to access the Service according to the terms and conditions of this Agreement. End Users are individuals who (i) have been authorized by the Customer to access and use the Service; and (ii), who have been given unique user IDs and passwords. End Users are responsible for adhering to this Agreement.
2. TERM
This license shall begin on the date the Customer purchases the Service and expire at the end of the service period. You may cancel the Service at any time. Unless otherwise agreed, the term of the Service is one month. This Agreement will automatically renew each month on a monthly calendar basis. Customers may cancel service at any time before the end of any given term. However, any unbilled charges or fees that remain after such month’s end will become immediately due.
3. SERVICES
WHOLESALE VOICE offers the Services only for business use. This Agreement contains the terms and conditions. WHOLESALE VOICE can modify the Services within thirty (30) days of receiving written notice or earlier if required by regulatory authorities.
4. USE WITH CONSTRAINTS
1.
The Service can only be used by the customer for legal purposes. It cannot be used to violate any WHOLESALE VOICE operating rule, policy, or guideline. Customer shall not permit the use of any Services, or any portion thereof, to transmit any prohibited or inappropriate content. WHOLESALE VOICE reserves the right to refuse to transmit, send, or deliver any message, call, or any other communication, that WHOLESALE VOICE or its vendors, based on industry experience, believes contains inappropriate or prohibited content, or is, or could reasonably become the subject of, any legal, regulatory, or other governmental process or proceeding. This includes, without limitation, any investigation or law enforcement proceeding. The Customer also agrees not to:
a. Modify, copy or create derivative works on the Service
b. Make Internet “links” or reproduce content from the Service.
c. You may decompile, disassemble or reverse engineer the Service or a portion thereof or access it to copy any ideas or features, content, functions, or graphics.
d. Interfere or disrupt the integrity of the Service’s performance;
e. Sending or storing infringing or threatening material via the Service
f. Use the Service to send or store viruses or malicious codes
g. Attempting to gain unauthorized access to the Service, its software, systems, platforms, or networks
h. You may use any components that are included with the Service, if they are applicable, apart from the Service.
i. Access the Service to monitor their performance, availability or functionality or any other benchmarking or competitive purposes.
j. Modify, delete, or remove any ownership notices (“Identification”) from any Service
k. Inject malicious or foreign code into the WHOLESALE VOICE Service’s source code;
l. To release any feedback related to the Service to any other party without WHOLESALE VOICE’s written consent
m. Conduct any vulnerability scanning and penetration testing.
n. The Service may not be used for any other purpose than that which is specifically stated in the Agreement.
o. Contact emergency services. See 9. Please see 9.
2.
Customer is responsible for keeping confidential passwords that have been assigned to the secret. WHOLESALE VOICE will be notified immediately by the customer if it learns that a password has been lost, stolen, disclosed or compromised by an unauthorized party. Customer is responsible for all activities that occur under Customer’s account, including any passwords used by Customer. Customers will use commercially reasonable efforts (i) to prevent unauthorized access to or use of the Service and promptly notify WHOLESALE VOICE of any such unauthorized access/use and (ii). Ensure that all laws are followed when using the Service.
3.
Customer is responsible to comply with all applicable laws, including privacy laws and regulations, regarding the collection, use and processing of Customer Data. All electronic data and information that Terms And Conditions to Customer submits to the Service is called “Customer Data”. The Customer acknowledges and consents to the possibility that Customer Data may be transferred to another country than the Customer’s or where it originated.
4.
WHOLESALE VOICE will create user accounts for employees and contractors that have a business need to access Customer account(s), Customer Data, and/or Customer Accounts.
5. CHARGES AND PAYMENT TIME TERMS
1.
Charges and fees. The Customer agrees that WHOLESALE VOICE will charge and pay WHOLESALE VOICE all fees and charges for each month of service during the term of the Agreement. These fees and charges are set out on the WHOLESALE VOICE website and the WHOLESALE VOICE online purchasing portal, and/or in a written agreement between the parties. A discount may be available to customers who purchase an annual plan. All annual plans require payment in advance to cover the entire term.
All outbound calling rates are determined by the current rate at the time of usage. Outbound calls via SIP trunks will be charged according to the pricing schedule found under the “Outbound Rates” tab in the WHOLESALE VOICE online portal. Your sales representative can confirm the billing of the forwarding leg for Flex virtual numbers and Jetpack virtual numbers based on the country and applicable rate schedules.
2.
Payment terms. WHOLESALE VOICE will invoice the Customer on a prepayment basis for services starting at the beginning of service (unless the Customer has an annual plan). See 5.1. Each invoice must be paid in full within seven business days. All payments must be made in US dollars as indicated on the invoice. All orders from customers require prepayment. Online purchases require payment via credit card. Customers receive invoices by email only. Our portal also allows you to access your invoices. Accounts set up for automatic credit card payments will be charged immediately for the amount of the invoice when it is issued. All outbound calling rates are determined by the current rate at the time of usage. Outbound calls via SIP trunks will be charged according to the pricing schedule found under the “Outbound Rates” tab in the WHOLESALE VOICE online portal. Your sales representative can confirm the billing of the forwarding leg for Flex virtual numbers and Jetpack virtual numbers based on the country and applicable rate schedules.
3.
Billing Increments. If the applicable WHOLESALE VOICE rate schedule is not altered by WHOLESALE VOICE, each call processed through the service shall be charged in 60-second increments.
4.
Cancellation Policy. If the Customer cancels before the end of the contract term, the Customer will still be responsible for the monthly service fees. The Customer’s obligation to pay any unpaid or accrued fees due upon termination of the Agreement is not waived. The customer is not entitled to a refund for any portion of unpaid Service fees if Services are cancelled early.
5.
Final Charges. Final Charges. The customer agrees to pay all monthly recurring fees for the last month. The Customer will receive a prorated credit equaling the amount of the current month’s recurring fees upon termination of service. Customers will be charged the final monthly recurring charge for cancelled services.
6.
Credit Limit Each Customer account has a credit limit for wholesale customers. If their account balance exceeds their credit limit, wholesale customers will be notified multiple times. This notification starts when the balance reaches eighty per cent (80%) of their credit limit. If the credit limit is reached, service will be suspended. The Customer agrees to pay interim payments, regardless of payment terms, in the event that the account balance is close to the credit limit before the monthly invoice is released.
7.
a. Late Fees. WHOLESALE VOICE reserves the right to charge late payment fees. These will accrue interest at the rate of 1.5% of unpaid service charges per month or the maximum legal rate under applicable law. WHOLESALE VOICE may also charge an administrative processing fee to cover late payments. Based on the amount of the delinquent invoice, the fee will be charged. b. Returned payment fees and credit card charge-backs WHOLESALE VOICE will charge $50.00 to the Customer for any credit card charge-backs, returned checks or any bank-returned payment
b. No Admin Services Fee will be assessed to any WHOLESALE VOICE customer to pay for account management, invoice preparation and general payment processing costs.
8.
Rate Adjustment Schedule. WHOLESALE VOICE reserves the right to change or delete Service offerings to certain locations without prior notice to the Customer. WHOLESALE VOICE can change or remove Service offerings in Mexico within 24 hours.
Final Charges. The customer agrees to pay all monthly recurring fees for the last month. The Customer will receive a prorated credit equaling the amount of the current month’s recurring fees upon termination of service. Customers will be charged the final monthly recurring charge for cancelled services.
9.
Taxes. WHOLESALE VOICE will invoice the customer for any Taxes that WHOLESALE VOICE is required by law. WHOLESALE VOICE may request a valid tax exemption certificate from the customer to exempt them from any taxes they would otherwise have to pay. WHOLESALE VOICE will not invoice the Customer for these Taxes in such cases unless required by a taxing authority.
Compliance Fee. The pricing structure includes an administrative cost recovery fee to recover worldwide tax and regulatory compliance. This is known as the INTFEE. This INTFEE fee of 21.1% is applicable to monthly subscriptions as well as to call traffic.
11.
Disputes regarding billing. WHOLESALE VOICE must be notified by the customer of billing discrepancies within 30 days from the date of the invoice. WHOLESALE VOICE will consider customers to have waived any billing disputes if they receive notice after that time. WHOLESALE VOICE will respond within 30 days to any notice of billing discrepancy.
12.
Governing Law and Dispute Resolution. Any dispute, claim, controversy or claim arising from or relating to this Agreement or the formation, interpretation or breach thereof, or their validity or termination (the “Controversy”) will be given by one Party to the other Party in writing. To resolve the Controversy, the Parties must engage in good faith negotiations. If the Controversy cannot be resolved by good faith negotiations within 30 calendar days after the sending of the written notice, the matter may be submitted for binding arbitration or litigation in any state or federal court in Singapore. These shall apply. This Agreement is not subject to the United Nations Convention on Contracts for the International Sale of Goods. This Agreement does not preclude either Party from seeking injunctive relief immediately from any court with jurisdiction over the parties and the subject matter.
13.
Suspension of Service. WHOLESALE VOICE reserves the right to suspend or terminate all or part of Service. WHOLESALE VOICE cannot resume service until the Customer has paid all fees and penalties and provided WHOLESALE VOICE with any additional assurance that the Customer can pay for the Service. WHOLESALE VOICE can cancel the Agreement with the same effect if the Customer fails to pay the required amount or correct any conditions that led to the suspension of service within a reasonable time as determined by WHOLESALE VOICE.
14.
30-Day Service Guarantee. All services come with a 30-day service guarantee. If they aren’t satisfied with the solution, customers can cancel services at any point within the first 30 day. WHOLESALE VOICE will reimburse the monthly recurring fee (“MRC”) per customer if they cancel within 30 days of the service guarantee. Customer who cancels within the first 30 days will be responsible to pay for WHOLESALE VOICE-owned equipment and/or licenses, number of minutes used, if applicable.
15.
Adding Services. Customers can add additional services to their WHOLESALE VOICE account by allowing authorized users who have been given the default authorization by the Customer the authority to legally enter into this Agreement. They can do so through the WHOLESALE VOICE web portal, by calling customer service or their WHOLESALE VOICE account representative. The Customer authorizes these authorized users (i) to add Services to the Customer’s WHOLESALE VOICE account; (ii) to commit the Customer to pay for these services on an ongoing monthly basis. WHOLESALE VOICE is further authorized by Customer to receive payment from Customer every month of the current statement balance. This payment will be made from the Customer’s current payment method. You may not be able to purchase additional services.
16.
Policy on Abuse. Customers can only use the Services for legal purposes. The Services cannot be used in violation of any WHOLESALE VOICE operating rule, policy or guideline. It is prohibited to dial or robocall. It is not permitted to call card applications or use them. WHOLESALE VOICE will cooperate fully with law enforcement in the event of criminal activity. WHOLESALE VOICE can immediately suspend or terminate Services if it believes that the Customer or its end-users are using the Service in a way that restricts or inhibits WHOLESALE VOICE service users or other products or services, or (iii) if WHOLESALE VOICE suspects the Services have been used in an illegal manner. WHOLESALE VOICE reserves the right to charge Customer $1500 for any law enforcement action (LEA), against any Service provided by Customer or its End-User.
a. Numbers. Customer warrants and represents that Customer has all the power and authority necessary to obtain all licenses and rights necessary to use and enable the Services using the phone numbers without consent from any third parties.
b. Disallowed Content. Customer warrants that it and its End-Users will not order or port any number for SPAM, abusive messaging or any other violation of applicable laws. They will also ensure that they do not send, transmit, or reply to any of the prohibited content. WHOLESALE VOICE and its network operator providers have the right to block any of the following content. The customer also acknowledges and agrees
- Payday loans
- Low-interest loans with short terms
- Auto Loans
- Mortgage loans
- Student Loans
- Collection of Debt
- Programs for Work From Home
- Risk Investment Opportunities
- Consolidation of Debt
- Debt Reduction
- Credit Repair Programs
- Cannabis and other illegal substances
- Phishing
- Fraud and Scam
- Marketing tricks that deceive
17.
6. LEGAL COMPLIANCE; INDEMNIFICATION
1.
Licenses and legal compliance. Compliance with laws and regulations. The customer is responsible for all rules and laws regarding the receipt and resale or resale, and for obtaining all licenses, registrations and approvals required to operate as a reseller of WHOLESALE VOICE’s Services. WHOLESALE VOICE will request copies of all licenses and registrations. WHOLESALE VOICE must be notified within 24 hours of any suspension, revocation or termination. WHOLESALE VOICE, its affiliates and officers, directors, employees, subsidiaries, and suppliers shall be held harmless by Customer from any costs, fees and damages arising from or resulting from Customer’s failure to follow this paragraph. WHOLESALE VOICE can terminate this Agreement at any time if the Customer fails to meet these requirements.
2.
Resale of service. Resale of Services. Customers can resell the services to their customers in the manner permitted by law, rule or regulation. Customers can resell the Services, including its representatives and sales agents, only under their own trade name and using their own logos and marks. WHOLESALE VOICE trademarks, service marks and trade names may not be used without WHOLESALE VOICE’s written permission. This Agreement refers to the “End-User(s),” who are customers of the Service after it is resold by the Customer.
3.
Recording. Some Services allow customers to record audio and other data during sessions. While using the recording functionality, the customer is responsible for complying to all applicable laws in each jurisdiction. This includes obtaining consent and proof of consent. WHOLESALE VOICE disclaims any liability for Customer’s recording audio or sharing data and Customer agrees that WHOLESALE VOICE will not be held liable for any damages or liabilities resulting from the recording. WHOLESALE VOICE can record and monitor telephone calls, emails and other communications between the Customer and itself for quality control, training and troubleshooting. WHOLESALE VOICE retains the rights and the Customer grants WHOLESALE VOICE permission to record telephone calls and capture telephonic details. WHOLESALE VOICE may also use the Customer’s use the Services for quality control, troubleshooting, and other legal business purposes.
4.
Fraudulent Calls. The customer is responsible and WHOLESALE VOICE shall be held harmless from any costs, expenses, claims or actions arising from or resulting in fraudulent calls of any kind, which could comprise a part of the Service.
5.
Indemnification. WHOLESALE VOICE, its affiliates and officers, employees and subsidiaries of WHOLESALE VOICE and its suppliers, as well as any third-party provider or operator of facilities used for the provision of this Service, agree to indemnify and hold WHOLESALE VOICE and its directors, officers and employees forever.
7. OTHER CUSTOMER OBLIGATIONS
1.
End-User Responsibility. The customer is responsible for End-Users. This includes solicitation, service requests, creditworthiness and billing. WHOLESALE VOICE shall indemnify WHOLESALE VOICE from any costs, including attorney’s fees, arising from or resulting from these responsibilities.
2.
End-User Collections. If applicable, Customer’s inability or refusal to collect from End-Users or any agreement regarding billing adjustments granted to End-Users for fraudulent charges, directory help, or other forms of credit shall not relieve or absolve Customer of any obligation to pay WHOLESALE VOICE hereunder.
8. DISCLAIMER AND LIMITATIONS OF LIABILITY and EXCLUSIVE REMEDY
1.
WHOLESALE VOICE will provide the Services according to the terms and conditions in this Agreement. WHOLESALE VOICE shall notify the customer immediately if there is an interruption in service and give WHOLESALE VOICE any information that may be required to restore it. The SERVICE IS PROVIDED “AS IS”, WITHOUT ANY WARRANTY OF ANY KIND. WHOLESALE VOICE, ITS AFFILIATES, AND LICENSORS DON’T WARRANT THAT ANY SERVICE WILL SUIT THE CUSTOMER’S NEEDS, THAT ANY SERVICE IS FREE FROM DEFECTS OR ERRORS, OR THAT ANY SERVICE WILL WORK UNINTERRUPTED. WHOLESALE VOICE disclaims all representations and warranties regarding the SERVICE, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-interference, non-infringement, and information content.
2.
Either Party shall not be held liable for any indirect, special incidental, consequential, or exemplary damages or losses arising out of or related to the provision of Services hereunder. This includes damages based on lost revenues, profits, business opportunities, loss of customers, loss of goodwill or loss of profits. WHOLESALE VOICE’S MAXIMUM LIABILITY UNDER THIS AGREEMENT OR RELATED HERETO, AND THE CUSTOMER’S EXCLUSIVE REMEDY IF ANY DIRECT DAMAGES ARISE FROM THIS AGREEMENT, WILL BE LIMITED TO THE WHOLESALE VOICE HEREUNDER FEES FOR THE PREVIOUS THREE-MONTH PERSISTENT
3.
WHOLESALE VOICE will defend any third party who asserts that Customer Data or Customer’s use the Service in violation of harms third parties’ patents, trade secrets, copyright rights or other rights (“Claim”), Customer will pay its own expenses to (i) defend the Claim; (ii) indemnify WHOLESALE VOICE against any damages ultimately awarded to WHOLESALE VOICE on the basis of the Claim.
9. EMERGENCY SERVICES
The Customer understands and agrees to the fact that the Services contain an ‘over the top’ call-routing solution that is integrated into and dependent upon the Customer’s underlying telephone system. As such, calls to emergency services cannot be made within the Services. The SERVICES do not support E911 or 911. It is the customer’s responsibility to ensure that its agents or End-Users, if applicable and all other users of the Services, are aware that emergency calls cannot be completed through the Service. WHOLESALE VOICE strongly recommends that customers ensure that calls to emergency services are secured through alternative means.
10. TERMINATION
1.
Termination in default.
2.
Termination due to failure to pay. WHOLESALE VOICE can terminate this agreement if the Customer fails or refuses to pay any amount when due.
3.
Termination by order. WHOLESALE VOICE can terminate Service upon any court order, government or quasi-governmental agency.
4.
Survival. WHOLESALE VOICE will not terminate the Customer’s obligations to pay any unpaid portion of the current term. All rights and licenses granted by WHOLESALE VOICE upon the termination of any license, service, or agreement will cease and the Customer must stop accessing and using the Service. The termination of any Service license, or this Agreement, will not affect Sections 2, 4, 7, 11, 12, 13, and 14.
11. PROPRIETARY RIGHTS
WHOLESALE VOICE, its Affiliates and licensors retain all rights and title to the Services as well as all intellectual property and proprietary rights. All third-party software included with the Service and any copyright, trade secret and industrial laws is applicable to protect it. WHOLESALE VOICE holds all rights, titles, and interests in all software, documentation, templates and questionnaires, methodologies and models, charts, reports, and other items that are used to deliver the Services or made available to customers as a result of them (“Service Items”). This Agreement will govern access to and use. WHOLESALE VOICE reserves all rights not explicitly granted to the Customer by this Agreement.
The customer agrees that WHOLESALE VOICE can ask for further documents.
12. CONFIDENTIALITY
1.
Any data or information that is in any form disclosed to one Party (the “Receiving Party”) by or on behalf of the other Party (“Disclosing Party”), shall be deemed “Confidential Information”. It includes any data or information that is either confidential or proprietary and that (i) relates or relates (ii) to Disclosing Party’s software, information technology and business plans, forecasts and customer information; (iii) contains or relates (technically to include software) Confidential Information does not include information that is: (i) commonly known to the public, readily ascertainable through public sources (other than as a consequence of a breach in confidentiality hereunder), or (iii), independently developed by either Party (the “Receiving Party”) without reference or reliance upon any Confidential Information by the Disclosing Party.
2.
Confidentiality. Each Party agrees that the Confidential Data of the other will be kept confidential. Without the written consent of the other Party, neither Party may disclose or provide Confidential Data of the other to any third party other than employees. If required by applicable laws to disclose Confidential information, either Party may share portions thereof to governmental regulatory agencies. The other party must notify the other Party about the request before disclosure takes place and assist the other Party as commercially feasible to ensure confidentiality.
3.
Notification Obligation. Notification Obligation. If Receiving Party, its employees, agents, or subpoenas, requires it to disclose Confidential Information (or documents in legal proceedings), then Receiving Party will promptly and fully notify Disclosing Party of all facts. Receiving Party will use commercially reasonable efforts in any case to protect the Confidential information. This includes, but is not limited to, cooperating with Disclosing Party in order to obtain an appropriate protective or other reliable assurance that Confidential Data will be treated confidentially.
13. INTELLECTUAL PROPERTY and PUBLICITY
WHOLESALE VOICE, its Affiliates and licensors retain all rights and title to the Services as well as all intellectual property and proprietary rights. All third-party software included with the Service and any copyright, trade secret and industrial laws is applicable to protect it. WHOLESALE VOICE holds all rights, titles, and interests in all software, documentation, templates and questionnaires, methodologies and models, charts, reports, and other items that are used to deliver the Services or made available to customers as a result of them (“Service Items”). This Agreement will govern access to and use. WHOLESALE VOICE reserves all rights not explicitly granted to the Customer by this Agreement.
14. GENERAL
1.
Rights are not exclusive. This Agreement does not exclude any other rights or remedies.
2.
No waiver. The failure by either Party to exercise any rights under this Agreement or the waiver of any breach by the other Party of this Agreement shall not be construed in any way as a waiver of those rights or any other breach thereof.
3.
Notices. Notices. All notices, requests, and other communications are deemed given upon delivery as evidenced in the return receipt or delivery records.
4.
he entire agreement and modifications. This Agreement constitutes the complete understanding between WHOLESALE VOICE and the Customer. It replaces any prior or contemporaneous communication or agreement, or understanding, of any kind, either oral or written, regarding this subject matter. WHOLESALE VOICE may at any time modify, update, revise or supplement this Agreement. WHOLESALE VOICE may also impose additional terms, conditions, policies or terms on the Customer’s use. These updates, revisions and modifications, as well as additional terms, policies, terms and conditions (collectively, “Additional Terms”), will become effective immediately and be incorporated into the Agreement. Continued use of the Service by Customer will be considered acceptance of all Additional Terms. This Agreement incorporates all Additional Terms by reference.
5.
Assignment. This Agreement cannot be transferred by the Customer without WHOLESALE VOICE’s express written consent. However, either Party can transfer all rights and obligations under this Agreement to any successor in its interest to all or substantially all its assets or business without WHOLESALE VOICE’s consent. This Agreement is binding on each Party and shall inure to the benefit and satisfaction of all permitted successors and assigns.
6.
Independent Contractors. WHOLESALE VOICE and Customer are not to be considered partners, agents or other relationships by this Agreement. Each Party is responsible for its officers, employees, agents, and other actions.
7.
Employees. Each Party agrees to not hire or solicit for the hire of any employee or former employee during this Agreement’s term and for one year thereafter.
8.
Severability.
9.
Headings.
10.
Choice of Law. The laws of Georgia shall govern this Agreement without regard to any choice of law rules. Any dispute related to or arising from this Agreement is subject to the jurisdiction and control of the Cobb County Federal Courts. The customer agrees that these courts will be the exclusive venue for any resolution.
11.
Force Majeure. Force Majeure. The Party affected will resume performance as soon as possible.
12.
Anti-Bribery. Each party guarantees that it will adhere to all applicable anti-bribery laws, regulations and laws in execution of this Agreement, and performance of its obligations under the Agreement.
13.
Third-Party Code.
14.
Third-party websites. WHOLESALE VOICE may provide hyperlinks to other websites through the Service. WHOLESALE VOICE does not endorse or take responsibility for these websites. Before using these websites, customers should review the policies of other websites on data privacy and another topic
15.
Both singular and plural Referring to the singular also includes referring to the plural, and vice versa.
16.
Policy on PCI DSS. WHOLESALE VOICE GENIUS will adhere to all PCI DSS requirements. WHOLESALE VOICE will also maintain any cardholder data WHOLESALE VOICE has stored or processed on behalf of the customers. The Customer also understands that it is responsible to ensure that call recordings don’t capture or contain sensitive authentication information (SAD).
15. USE AND PROTECTION OF CUSTOMER PROPRIETARY NETWORK INFO ("CPNI")
1.
WHOLESALE VOICE will respect the confidentiality of the Customer’s CPNI according to applicable laws, rules and regulations. WHOLESALE VOICE can access, use and disclose the Customer’s CPNI as allowed or required by applicable laws and rules and regulations, or this Agreement.
2.
If Customer has at least one WHOLESALE VOICE representative that can reach Customer via other means than a call centre, and as permitted by applicable law, WHOLESALE VOICE may provide Customer with CPNI (including call detail) to authorized customer representatives (as defined below).
3.
WHOLESALE VOICE may give Customer CPNI to Authorized Customers Representatives by any method authorized by WHOLESALE VOICE, provided that it is not prohibited under applicable laws, rules or regulations.
4.
Customer representatives are Customer employees, agents or contractors who have established relationships for Customers with WHOLESALE VOICE customer support, account or other WHOLESALE VOICE representatives. They also include any other authorized persons as per a written notice (including email) sent by the Customer to WHOLESALE VOICE. Until the Customer informs WHOLESALE VOICE in writing that they no longer wish to be Authorized Customer Reps, Authorized Customer representatives shall continue to exist. The customer will agree to allow Authorized Customer Representatives to follow reasonable authentication and password procedures established by WHOLESALE VOICE to facilitate the disclosure of Customer CPNI information to Authorized Customers Representatives.
5.
Notifications from the Customer regarding authorization or reauthorization must reach Customer’s service department or account manager. They must include the following information:
- Name, title, email address, postal address, and telephone number for the authorized or deauthorized person
- The person has been authorized (or is not authorized) to access CPNI
- The full corporate name of the Customer whose CPNI (and whose affiliated CPNI) the individual can access (or cannot access, if applicable)
6.
During the term, the Customer may designate, in writing or below, up to three representatives (“CPNI Authorizers”) who have the authority to grant Customer representatives access to CPNI under the Agreement. WHOLESALE VOICE will accept written notice from the Customer indicating the changes. It will then be possible to add or remove CPNI Authorizers.
16. CONSENT TO USE CPNI - LAWFUL PURPOSES
WHOLESALE VOICE acknowledges it has a duty and that the Customer has a legal right under federal or state law to protect Customer’s CPNI. CPNI is information about the Customer’s telecommunications service purchases from WHOLESALE VOICE. It also includes information regarding the Customer’s local and toll billing information. WHOLESALE VOICE can share the Customer’s CPNI and other Confidential Information with its Affiliates, agents and partners to allow all parties to use the information to offer the Customer the full range of services offered by WHOLESALE VOICE. WHOLESALE VOICE may use and disclose Customer Confidential Information and CPNI as described above. The customer agrees to this. WHOLESALE VOICE may be notified in writing by the Customer if the Customer refuses CPNI consent. The customer’s consent to or refusal to consent to CPNI will be valid until the Customer informs WHOLESALE VOICE otherwise. In either case, WHOLESALE VOICE will continue to provide service to Customers.
17. CONSENT FOR EMAIL MARKETING
WHOLESALE VOICE may send promotional emails to customers to market, promote and drive engagement with our products and services. The customer has consented to receive such e-mail messages. WHOLESALE VOICE may use Customer Data to send customer promotional communications. WHOLESALE VOICE can use the data it collects about Customers to decide whether or not to promote certain products or services to Customers. WHOLESALE VOICE may use customer information to match it with usage data. Click here to opt out of promotional emails.
FREE TRIAL TERMS AND CONDITIONS OF SERVICE
1.
Only new WHOLESALE VOICE customers are eligible for the free trial offer. WHOLESALE VOICE reserves all rights to cancel, modify, suspend or suspend a free trial offer without prior notice.
2.
Customers can choose to test our Free Trial Services up to seven days after the Effective Start Date
3.
WHOLESALE VOICE reserves all rights to refuse free trials to customers who do not meet the basic criteria, including but not limited to:
a. For a free business trial, provide proof of business by providing proof of business through an established and functioning corporate website.
b. You must not have been or are currently an WHOLESALE VOICE customer before you can apply for a free trial.
c. Customers can purchase local or toll-free numbers to test the service. This is subject to approval.
4.
Customers cannot be eligible for a monetary credit of $10. WHOLESALE VOICE reserves all rights to cancel a Free Trial account if it isn’t used within 5 days.
5.
Customer agrees and understands that after they upgrade their Contact Center License (“My Plan”) within the online portal, this transforms the service to an active account at day 8 of the free trial period. The customer will be responsible for and agrees to pay all applicable usage and monthly fees.
a. WHOLESALE VOICE will charge the Customer’s credit card the monthly fees based on the selected plan(s), for each service, within the trial period or after exceeding the trial credit.
